Refund & Replacement Policy

We design our product and gear to help you create lasting memories and provide years of enjoyment. And above all, we want your experience in our site to be the best, so if they're not working exactly right for you or your beloved ones, we've got you covered. 

We would recommend you to drop us an email via our Support centre: if you have any feedback with regards to our Services and Products. 

In terms of refund and replacement, the policy remains eligible within a 30-day period for the 2D printed products including shirts, Mugs, Ornaments, Posters, Dog Bone Pet Tags. The 45-day policy will be applied to other products since your purchasing date. 

The Return policy has not applied to our products. In case the defect is on our side, Refund or Replacement will be implemented entirely by our store. 

Please carefully note that the Refund and Replacement condition is eligible under these circumstances:

  • The item is significantly different from the description or the preview shown to you;
  • Damages made to the product associating with our manufacturing process or carriers; 
  • The product received is different from what you have ordered.

For any minor defects, a partial refund is acceptable. (Shipping fee is excluded). 

*Please kindly note that refund is not accepted if it’s material-related.

There are certain situations in which we do not refund or exchange the products 

  • The order was confirmed, including any promotions of the sale season.
  • The order was made by mistake on the customer's part, which causes choosing an unwanted colour, size, ...

Our mock-up products are designed and printed based on the automated system of a print-on-demand store. Please strongly acknowledge that there will be a 20% difference between the actual package and the advertised images on our site, because of photo shooting or monitor's display. 

Whether you are hesitating about which size is better, we recommend you to choose the larger one. 

Please provide these essential pieces of information when sending a request for Refund/Replacement at our store 

  • Order number;
  • Video/photo as proof of detected issues;
  • Your delivery address.

Once your request is submitted, our support team will inspect the issue carefully as soon as possible. Your Refund/Replacement will be processed and as long as it is confirmed to be eligible, we will undertake a full refund or replacement for you with no additional costs. 

It's something that will definitely show our sincerity and support for your experience in our products. We hope that you have had an amazing shopping time on PERSONAL84 site.