More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at support@personal84 and we’ll make it right!
Our policy lasts 30 days for T-shirt, Mugs, Ornaments, Posters, Dog Bone Pet Tag (2D printing products) and 45 days for other products since your purchase. If time have gone by since your purchase, we can’t offer you a refund or exchange.
Also please be informed that placing an order means that you accept all the terms mentioned below:
At this time we do not offer Return in any case, we just offer replacement or refund. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.
Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:
Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display
To file a claim, please send us an email to email@example.com and include the following information (this is a must):
Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).